Below you'll find our how-to section that will guide you … Download Floor Supervisor Resume Sample as Image file, To get involved in performance management of associates (e.g. Worked with owners and accounting firm to keep accounts current. Summary of … Implement corporate and departmental policies, procedures, and service standards in conjunction with management. A Supervisor in a firm has to monitor and supervise a particular group of employees and look after their work. Provide any assistance a customer may need. Take an active roll in determining airworthiness. Stock merchandise, build displays, change prices, etc. Sourced vendors and negotiated pricing as needed. Expected to use sound judgment when resolving guest and employee issues /concerns. Below you'll find our how-to section that will guide you through each section of a Floor Manager resume. Managed, supervised and dealt all table games on the boat. The resume … To obtain a position as Floor Manager in well organized company whereby skills and knowledge can be maximized to aid the business in achieving its goals and objectives. Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Responsible for managing a collection portfolio of 4000+ accounts. This page provides you with Floor Supervisor resume samples to use to create your own resume with our easy-to-use resume builder. Administrative management of wine program with Wine Director. Always maintain a level of professionalism while delivering excellent service to the guest. To make a resume that stands out from the rest, you must … Answered Supervisor Calls; Resolved issues so concerned customers are happy and call is not escalated further, Assisted in training new teammates with handling customers/calls during new employee incubation periods, Helped teammates with company guidelines to consistently keep our team's Quality Assurance scores high, Assisted customers with inquiries on bills, to make payments, or to make a payment arrangement. Order and monitor office supplies and selected restaurant supplies. Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale. Monthly audit of bills and brought discrepancies to attention of owners. Our algorithm helps isolate … Provide customer service by greeting and assisting customers, and responding to customer's inquiries and complaints. Responsible for coordinating all large party, events, and buyouts. Answering multiline telephones as well as keep up with expense accounts. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. To write great resume for floor supervisor job, your resume … Created company filing system and procedures for regular maintenance, Increase Quality scores by 4 percentage points over 6 months leading to historically high customer satisfaction, Coaching and developing 57 associates in credit card recovery strategies which earned us the number one status among competing external agencies, Develop and maintain operational dashboard for senior management leading to increased ease of access to key information for rapid decision making, Generate Monthly revenue of about $1.6 million beating external agency competition, and maintaining number one status over the last 12 months, Led project team to define key system notation codes to reduce risk, Institute employee recognition program "Top Dog Award" for LFE agents leading to high employee morale, Reduce employee lost productive hours by about 80 hours per week through reporting and corrective action. Taking measure to aid in loss prevention, filing any incidents, zoning associates to ensure proper coverage, and helping with inventory counts each week. Floor Manager. Typical Floor Supervisors resumes emphasize leadership, organization, communication abilities, customer service orientation, and attention to details. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success, : Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. This role has direct involvement with both guests and management and strong communication skills are required. Maintain positive working relationships with vendors, Current Airframe & Powerplant (A&P) License, Five years of aviation maintenance experience. Assist in floor moves, merchandising, display maintenance, Assist in processing and replenishing merchandise and monitoring floor stock. Using my Personal Power vs. Floor Supervisor Resume Samples Floor Supervisor Resume. Michigan Engineering Zone Machine Shop Supervisor Resume Examples & Samples Train students and adult mentors in the proper and safe operation of shop equipment Experience … Show Resume Text. Resume Samples This page provides you with Floor Manager resume samples to use to create your own resume with our easy-to-use resume builder . Ability to fill in as server, coordinating host, or counter staff. Must be able to apply the appropriate disciplinary action based on circumstances. Monitor employees daily so the job is well done. Manage mechanics schedules to ensure labor is properly assigned and jobs can be completed in a timely manner. Participates in and recommends the hiring of applicants as new team members, Supervises designated table games personnel by ensuring that all personnel are adhering to company policies and procedures, have a good working knowledge of the job duties. Communicates with staff daily, at meetings and other key performance indicators such as UPT, conversion, sales results, product sales and other information to help achieve goals. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Greet customers and ask the quality of service they are receiving. Create a Resume in Minutes with Professional Resume Templates, Zara Mall of Now Hiring for Floor Supervisor. frequently, Must be able to work on your feet for extended periods of time, Frequent stooping, squatting, overhead lifting, and walking, Able to work in a constant state of alertness and safe manner, Process fills/credits/markers and maintain records of them, Monitor players to insure integrity of games, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes an asset, To ensure a high level of customer service is offered in the store, Monitor and support customer service action plans, To support customer service with product knowledge and awareness of the following, Plan the daily planners in advance ensuring that the following areas are covered at all times, To be aware of the daily and monthly budgets to meet and exceed them, To ensure standards are maintained during the day and at closings, Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and, Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes, Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Replace old signs and create new ones per the request of Poker Room personnel, At least three (3) years of experience as a Poker Dealer or Supervisor, At least three (3) years of experience as a poker dealer, Complete knowledge of common rules and procedures of all Poker games, Must be able to perform basic math skills, Must have ability to work toward a common goal as a member of a unified team, We are looking for individuals who possess a high level of attention to detail and a strong work ethic. Notify management of customer or employee accidents. Provided excellent customer service. Ensure systems are operating efficiently in a fast paced restaurant. Prepares the 90-day review of probationary subordinate team members. Common duties listed on a typical Floor Manager example resume are serving customers, maintaining inventories, training new employees, supervising staff, conducting meetings, and assigning tasks. Knowledge and ability to deal assigned game and supervise multiple games when need, Ability to communicate easily with all levels of employees and customers, Supports Total Customer Service responsibilities by ensuring that customer needs are met, Assists in managing Cash and Inventory Control, Supervises associates and delegates tasks to ensure productivity, Helps maintain store and department standards, Understands and ensures Shoe Carnival policies and procedures are followed, Supervises associates and delegates tasks to assure productivity, At least two years customer service/retail experience, Ability to work flexible work schedules including nights, weekends and holidays, Benefits:The Shoe Carnival, Inc. Total Rewards program provides eligible associates with highly competitive benefits, including the following, Full-time associates may be eligible for additional benefits, including the following Paid Time Off (Vacation & Sick Leave), Comprehensive Health Benefits, Voluntary Benefits (Supplemental Life and Aflac), Life Insurance & Accidental Death and Dismemberment for qualified associates, and Relocation Opportunities, Supervise the efficient operations of reception including check in/out procedures, Support team members in handling guest requests and enquires to ensure a positive outcome is achieved, Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, Advise team of any special events or VIP Guests in the hotel for events or for general accommodations, Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork, Maximize room occupancy and use up-selling techniques to promote hotel services and facilities, Act in accordance with policies and procedures when working with front of house equipment and property management systems, Assist other departments wherever necessary and maintain good working relationships with Team Members, Work with your Manager to identify a specific project to complete during your internship placement, Previous experience in a customer-focused industry, Supervises the operation and conduct of the designated table game(s) including opening/closing of table and completion all administrative duties necessary for efficient operation, Participates in the training of staff team members in gaming techniques and company rules, practices, and procedures, Monitors and participates in the evaluation of job performance of subordinate staff. Works with Manager to make changes if necessary to achieve end result, Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation, Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables, Bachelor’s degree (B.A./B.S.) Supervise floor of 45 telemarketing agents. - Choose from 15 Leading Templates. Monitor calls, provide feedback, coach/develop customer service representatives, and ensure that they meet and exceed their daily goals. Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures while correcting errors or problems. The Floor Supervisor requires strong leadership skills, the ability to provide feedback to both employees and management and strong follow through. Perform paper work of employee issues, customer issues, and misc. Explains games and procedures, and assists the guests with any necessary requests Solicits feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure MGM National Harbor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Resolve guest and employee complaints, escalate to Shift Manager if needed, Responsible for maintaining table game signage. Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives. Participates in the development of staff work schedules as delegated by the shift manager, Observes interdepartmental activities as they affect Slot Operations and communicates concerns to the managers of other departments, Trains staff in Slot Operations, departmental, MGM Grand Detroit and Michigan Gaming Control Board (MGCB) rules, regulations, practices and procedures, Monitors and evaluates staff job performance against departmental procedures and MGM Grand Detroit customer service and work standards. ), Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates, Must be able to work a flexible schedule primarily in the afternoons and evenings, including weekends and holidays, Verifies all bankrolls from previous shifts to ensure accuracy, Monitors games and maintains appropriate game pace, Provides top level customer service by answering questions, resolving disputes and filling requests, Accurately tracks player actions by noting buy-ins, length of play, win/loss and average bet, Operates all games in accordance with all gaming laws, Title 31 and company policies, Communicates all pertinent information to management in a timely and responsible manner, Maintains proper bankroll levels to accommodate existing or anticipated play, At least 2 years of prior experience working in a casino, Proficient knowledge of computer applications, including Microsoft Office products, Ability to multitask and manage multiple projects at once, Must have physical stamina to lift moderate amounts of weight (approximately 35 lbs. Processing online orders, checking for product availability in different stores, and sending them directly to clients. This resume is a sample for the post of Floor Supervisor. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos, Supervises the operation table games on assigned shift, Works closely with Mgr Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability, Responsible for the overall integrity of daily operations. Handles all needs and requirements of all players, Attempts to resolve significant problems to the satisfaction of the guest and in the best interest of the MIRAGE. Bachelor’s degree in business or related field, an asset, Ability to communicate with customers and store personnel, Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend, Aptitude with cash register and office computer, Willingness to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holidays shifts, Ability to communicate effectively with supervisors, peers and customers, Provide exemplary customer service to every guest, Able to lead employees and follow directions from leadership, At least 1 year of previous management experience, Previous experience managing a workforce of over 8 employees, Previous experience working in a large Housekeeping department, Excellent organizational skills and ability to prioritize, At least 1 year of guest service experience, At least 1 year of Housekeeping supervisory experience, At least 3 years of previous experience in a Housekeeping Department, Working knowledge of cleaning equipment, supplies, and chemicals, Interpersonal skills to deal effectively with all business contacts, Responsible for equipment control; ensure all equipment is signed in and out to personnel and that the equipment is properly cleaned before checking in and any rechargeable equipment is connected to the appropriate charger, Maintains accurate records of public areas in need of repair, Responsible for submitting lost & found items to proper authority and reporting any accidents to security, Conduct training of Bloodborne Pathogens, ADA, Hazcom and chemicals, Responsible for training all new employees on job responsibilities and area of responsibility, Excellent customer service and organizational skills, Supervise assigned operational functions of the Poker Room consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervision of the Poker Dealers and Poker Room Game Attendants to include coaching, training and handling disciplinary actions in capacity. Uses effective analytical techniques to verify/confirm customers concerns. Organized and placed all kitchen equipment to ensure proper placement. Maintained all records, menus and reconciled all bills and inventory on monthly basis. Makes recommendations for adoption of new techniques, policies, and procedures, Makes recommendations for promotion of team members to the Assistant Floor Supervisor position based on applicants to internal postings. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction, Monitor guest flow and notifies management when adjustments to open table games are needed, Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner, Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy, Verify the accuracy of all documents signed and ensures that all procedures are adhered, Communicate all pertinent information in a timely and responsible manner, Maintain proper bankroll levels to accommodate existing or anticipated play, Completes all pit forms accurately including fills, credits, signing markers requests and redemptions, Provide a clean, friendly environment and by being attentive to guest needs or requests, Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play, Maintains knowledge of all games that they supervise and enforces all property procedures, Ability to distinguish winning/losing combinations and settle wagers accordingly. Check out real resumes from actual people. Bachelor’s degree in business management or related field preferred, Three years customer service experience with one year supervisory/management experience. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Floor Manager roles. Responsible for directing employees to provide high levels of service. A degree in hotel or hospitality management is common experience in Floor Supervisor example resumes. Maintain a high level of accuracy with register transactions, Accountability for sales floor process & procedures. Find out what is the best resume for you in our Ultimate Resume Format Guide. Experience in a casino environment preferred, Proficient knowledge of Microsoft Office to include Word, Excel, and Outlook, Ability to handle and maintain confidential information, Ability to lift and carry up to fifty (50) pounds at a time, Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting, Ability to work a flexible schedule including extended hours, weekends, and holidays, Provide information to customers as needed, High school diploma or equivalency required, Basic math skills including addition and subtraction, Answer telephones and communicate with guests and employees alike, Keep the surrounding physical area clean of any materials, Provide supplies/chemicals/small equipment to Housekeepers, as necessary, Record and answer guests= requests and inquiries, Reading, writing and oral proficiency in Spanish and English languages, Take responsibility in apply hotel safety & Security standard into daily operation, Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. - Select from thousands of pre-written bullet points. 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